| Diversity Management |
| Delivery Teams: Customer Service 1/2 day |
| Debt Collecting |
| Dealing with Difficult People |
| Customer Service Excellence for Professionals ISO aligned, DQS endorsed |
| Conflict Management and Negotiation Skills |
| Conduct a Disciplinary Hearing |
| Complaint Handling & Conflict Management |
| Communication & Presentation Skills |
| Communication & Presentation Skills |
| Budgeting for Managers |
| Assessor (Develop POE on Course) |
| Assertivenss |
| Assertiveness & Time management |
| Assertiveness |
| Advanced Report Writing |
| Advanced Project Management Incl. MS Projects |
| Advanced Monitoring & Evaluation |
| Advanced Collection Skills and Receivables Management |
| Admin Assistant |
| A Secretarys Guide to Meetings and Minute Taking |
| Effective Business Writing Skills |
| Effective Sales |
| Emotional Intelligence & Personal Mastery |
| Event Management - The Office Professionals Essential Tool Kit |
| Finance for Non-Financial Managers |
| Finance for Non-financial Managers |
| Frontline Customer Service |
| Hospitality: Customer Service |
| Human Resource Management |
| Introduction to Corporate Governance |
| Key Skills for Effective Managers |
| Labour Relations & Effective Discipline |
| Life Skills |
| Management & Leadership Development |
| Managing Projects with MS Projects |
| Managing with Intent - Ian Mann |
| Mastering Excel for Secretaries and Pas |
| Meeting & Minute Management |
| Mentoring & Coaching |
| Monitoring & Evaluation |
| Office Administration |
| Personal Assistant |
| Personal Assistant & Basic Project Management |
| Positive Selling |
| Practical Confidence and Assertiveness Skills |
| Practical Credit Assesment and Credit Management |
| Practical PowerPoint for Office Professionals |
| Problem Solving |
| Professional Office Management for the forward thinking Secretary. PA or Administrative Personnel |
| Professional Presentation Skills - Learn to Present with Power and Confidence |
| Project Management |
| Project Management for Non-Project Managers |
| Public Financial Management for Non Financial Managers |
| Quality & Customer Service |
| Reception & E-mail Correspondence |
| Recruitment and Selection |
| Report Writing |
| Retail: Customer Service |
| Service Assistants / Tea Lady 1/2 day |
| Skills, Techniques & Stratgies for Succesful Telephone Collection |
| Stock Control |
| Strategic Planning and Change Management |
| Stress Management |
| Submitting Winning Tenders |
| Supervisory Management |
| Tea Ladies / Delivery Teams 1/2 day |
| Team Building |
| Team Building & Emotional Intelligence |
| Team Leader |
| Telephone Etiquette |
| Telesales |
| Television and Radio Presentation Skills |
| The Consumer Protection Act |
| The Effective Executive Secretary / PA |
| The Labour Aspects of Management |
| The Manager |
| The National Credit Act Workshop |
| The Orientation to Management Program |
| The Supervisor |
| Time Management |
| Using Excel for Financial Managers |
| Working with Finance, Accounts and Budgets for Non - Financial Managers |
